Contact — Nuera

Terms & Conditions

Last updated: June 23, 2026

These Terms & Conditions (“Terms”) are a binding agreement between Nuera, Inc. (“Nuera,” “we,” “us,” or “our”) and the individual or organization that accesses or uses our websites, our application at app.nuera.ai, and the Nuera AI workspace and related services (collectively, the “Platform”). By creating a workspace, clicking “Get started,” or otherwise accessing or using the Platform, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you have a separate written agreement with Nuera (for example, an Enterprise order form or master agreement), that agreement controls where it conflicts with these Terms.

1. The Platform

Nuera provides an AI workspace that lets you connect data, tools, and workflows and turn them into autonomous agents that plan multi-step work, call your tools, and complete tasks. The Platform includes capabilities such as autonomous agents, a visual workflow builder, data grounding across documents, databases, and APIs, 100+ integrations, real-time streaming, role-based access controls, and built-in observability and tracing. Specific features available to you depend on your plan.

2. Definitions

“Agent” — an automated component you configure on the Platform to plan and perform tasks.
“Workflow” — a configured sequence of agents, prompts, logic, triggers, branching, guardrails, and approvals.
“Run” — a single execution of an agent or workflow. Plans include monthly Run allowances.
“Workspace” — your tenant on the Platform, including its members, settings, and connected integrations.
“Customer Data” — data, content, files, prompts, and integration content you submit to or process through the Platform, and the inputs and outputs of your Runs.
“Output” — content generated by agents or workflows in response to your instructions and Customer Data.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity in your Workspace. You must promptly notify us at security@nuera.ai of any unauthorized use. We support SSO and SAML for authentication and SCIM for provisioning on eligible plans; you are responsible for configuring roles and permissions appropriately.

4. Plans, trials, and billing

Plans. The Platform is offered in tiers:

Starter — $0/month: one workspace, up to 3 agents, 1,000 Runs per month, and community support.
Pro — $49/month: unlimited agents, 50,000 Runs per month, the visual workflow builder, observability and tracing, and priority support.
Enterprise — custom pricing: SSO, SAML and SCIM, unlimited Runs, dedicated infrastructure, an SLA, a Data Processing Agreement, audit logs, and a dedicated solutions engineer.

Plan features and limits are described on our pricing page and may be updated as the Platform evolves; the configuration in effect when you subscribe or renew applies to that term.

Free tier and trials. The Starter plan is free, and paid plans may be offered with a free trial. No credit card is required to start. We may modify or discontinue free tiers or trials at any time.

Fees and renewal. Paid subscriptions are billed in advance on a recurring monthly basis through our third-party payment processor and renew automatically until cancelled. You authorize us to charge your payment method for all fees, including applicable taxes. Fees are stated exclusive of taxes, which you are responsible for (other than taxes on Nuera’s net income).

Usage and overages. If your usage exceeds your plan’s Run allowance or other limits, we may throttle usage, require an upgrade, or bill for overages in accordance with the pricing then in effect.

Cancellation. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused Runs.

Changes to pricing. We may change pricing on a going-forward basis. We will provide notice before a change applies to your next renewal.

5. License and acceptable use

Subject to these Terms and your payment of applicable fees, Nuera grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal business purposes during your subscription.

You agree not to, and not to permit anyone to:

use the Platform in violation of any law or third-party right, including intellectual property, privacy, and data-protection rights;
upload or process content you do not have the right to use, or that is unlawful, infringing, defamatory, or harmful;
use agents or workflows to generate or distribute malware, spam, phishing, fraud, harassment, hateful or violent content, sexual content involving minors, or content that violates the rights or safety of others;
attempt to defeat usage limits, rate limits, guardrails, or security controls, or to gain unauthorized access to the Platform, other tenants, or connected systems;
reverse engineer, decompile, scrape, or copy the Platform except as permitted by law, or use it to build a competing service;
interfere with or disrupt the integrity or performance of the Platform; or
use the Platform to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human oversight and safeguards.

We may investigate suspected violations and may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms the Platform, other users, or third parties.

6. Customer Data and ownership

Your data. As between the parties, you own all Customer Data and, to the extent permitted by law, the Output generated for you. You grant Nuera a worldwide, non-exclusive license to host, process, transmit, display, and create derived telemetry from Customer Data solely to provide, secure, support, and improve the Platform and as instructed by you. We do not use Customer Data to train foundation models. Our processing of personal data within Customer Data is governed by our Data Processing Agreement.

Your responsibilities. You are responsible for the lawfulness of your Customer Data, for obtaining any necessary rights and consents, for configuring guardrails, approvals, and access controls, and for reviewing Output before relying on it.

Our IP. Nuera and its licensors own all rights in the Platform, including its software, models, interfaces, documentation, and trademarks. Except for the rights expressly granted to you, we reserve all rights. If you provide feedback, you grant us a perpetual, royalty-free license to use it without restriction.

7. AI outputs and human oversight

The Platform uses autonomous agents and AI models. AI systems can produce results that are inaccurate, incomplete, biased, or otherwise unsuitable, and identical inputs may yield different Outputs. Output is not professional, legal, financial, medical, or other regulated advice. You are responsible for evaluating Output for accuracy and appropriateness, for keeping a human in the loop where the Platform offers approvals and guardrails, and for any decisions or actions taken based on Output.

8. Third-party integrations and services

The Platform connects to third-party tools, data sources, and AI providers that you choose to enable. Those services are governed by their own terms and privacy policies, and Nuera is not responsible for them. You are responsible for your accounts, credentials, and data shared with those services and for ensuring your use complies with their terms.

9. Service availability, beta features, and changes

We target 99.9% uptime for the Platform; specific service-level commitments, where offered, are set out in an Enterprise SLA. We may update, add, or remove features (and publish changes through our changelog). Features identified as beta, preview, or experimental are provided “as is,” may be changed or withdrawn, and are excluded from any availability commitments and warranties.

10. Confidentiality

Each party may receive non-public information of the other. The receiving party will use such information only to exercise its rights and perform its obligations under these Terms and will protect it with at least reasonable care. This Section does not apply to information that is public, independently developed, or rightfully received from a third party, and does not prevent disclosure required by law.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE PLATFORM AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUERA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO NUERA FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). FOR THE FREE STARTER PLAN, NUERA’S TOTAL LIABILITY WILL NOT EXCEED US$100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You will defend, indemnify, and hold harmless Nuera and its officers, employees, and agents from any third-party claims, damages, and costs (including reasonable legal fees) arising out of your Customer Data, your use of the Platform in violation of these Terms or law, or your use of Output, except to the extent caused by Nuera’s breach of these Terms.

14. Term, suspension, and termination

These Terms apply while you use the Platform. You may stop using the Platform and cancel at any time. We may suspend or terminate your access if you materially breach these Terms (including the acceptable-use rules or non-payment), if required by law, or to protect the Platform or third parties. On termination, your right to use the Platform ends; Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive. After termination, you may export Customer Data during the export window described in the Data Processing Agreement, after which it will be deleted or returned as provided there.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. You and Nuera agree to first attempt to resolve any dispute informally by contacting legal@nuera.ai. Nothing in these Terms limits any non-waivable rights you have under applicable consumer-protection law in your jurisdiction.

16. Changes to these Terms

We may revise these Terms from time to time. When changes are material, we will update the “Last updated” date and provide reasonable notice (for example, by email or in-product). Changes take effect when posted, and your continued use of the Platform means you accept the revised Terms. If you do not agree, you must stop using the Platform.

17. General

These Terms, together with the Privacy Policy, Security Policy, Data Processing Agreement, and any order form, are the entire agreement between you and Nuera regarding the Platform. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to Nuera should be sent to legal@nuera.ai.